FAQ’s

How do I place an order on Happiloy.com?

Currently, we do not have a mobile app, but our website is optimized for mobile devices, making it easy and convenient to shop on the go.

What payment methods are accepted?

We accept payments via credit/debit cards (Visa, Mastercard, American Express), PayPal, and sometimes alternative payment methods like Apple Pay or Google Pay, depending on your region.

Can I modify or cancel my order after it's been placed?

We aim to process orders quickly, but if you need to modify or cancel an order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request.

How can I track my order?

Once your order has been shipped, you’ll receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on our website or the courier’s website.

You can visit our Orders page and Track Order page to track your order.

What should I do if I haven't received my order yet?

If your order hasn’t arrived within the estimated delivery timeframe, please check the tracking information provided. If there are any issues or delays, feel free to reach out to our customer support team for assistance.

Do you offer international shipping?

No, we don’t offer international shipping now. But we are planning to start international shipping. Now, we are only selling in the UK and USA marketplaces. Shipping costs and delivery times may vary depending on the destination. Please check our shipping information page for details.

What is your return policy?

We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, you can return it within 15-30 days of receipt for a refund or exchange, subject to our return policy.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support team with your order details. We’ll provide you with instructions on how to proceed and assist you throughout the process.

Are there any items that cannot be returned?

Some items, such as personalized or custom-made products, may not be eligible for return or exchange. Please refer to our return policy for more information on specific exclusions.

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer support team immediately. We’ll arrange for a replacement or refund, depending on the situation.

How long does it take to process returns?

Once we receive your returned item, it usually takes [number] business days to process the return and issue a refund or exchange. The exact timeframe may vary depending on the volume of returns we’re processing.

Do you offer gift wrapping or personalized messages?

Yes, we offer gift wrapping services and the option to include personalized messages with your order. Simply select these options during checkout, and we’ll take care of the rest.

Can I change the shipping address after placing my order?

If you need to change the shipping address after placing your order, please contact our customer support team as soon as possible. We’ll do our best to update the information before the order is shipped.

Do you offer discounts for bulk orders?

We may offer discounts for bulk orders or wholesale purchases. Please contact our sales team for more information and to discuss your specific requirements.

How can I contact customer support?

You can contact our customer support team via email at [email protected], phone at +44 7501 320644, or through the contact form on our website. We’re here to help with any questions or concerns you may have.

What should I do if I forget my account password?

If you forget your account password, you can reset it by clicking on the “Forgot Password” link on the login page. Follow the instructions to reset your password and regain access to your account.

Is my personal information secure on your website?

Yes, we take the security of your personal information very seriously. Our website uses industry-standard encryption and security measures to protect your data and ensure a safe shopping experience.

Do you offer a loyalty or rewards program?

Yes, we have a loyalty or rewards program that allows you to earn points on purchases, which can be redeemed for discounts or other benefits. Sign up for our newsletter or check our website for details on how to join.

Can I purchase gift cards for Happiloy.com?

Yes, we offer gift cards that can be purchased online and used towards any purchases on our website. They make great gifts for friends and family!

Do you have a mobile app for easier shopping?